CBQ Online Banking

Create a strong password consisting of unusual combinations of upper and lower-case letters, numbers and symbols. Remember to change your password periodically.

Don't share your Username, Password or One-Time Password with anyone, and don’t write it down anywhere.

Always secure your device with a strong password or PIN in case it falls into the wrong hands.

Make sure you enable the time-out or auto-lock features to secure your mobile device when it is left unused for a certain period of time.

Be careful about where and how you conduct transactions. Don't use an unsecured Wi-Fi network, such as those found at coffee shops. Fraud artists can access your information using these unsecured networks.

Don't send account numbers or other sensitive information through regular emails or text messages. These channels are not secure.

You should only download the official CBQ Mobile Banking app from the official app store of your device.

Be cautious of unsolicited emails or text messages appearing to link to a financial institution's websites. Those could be phishing messages containing some sort of urgent request, such as informing you that you need to verify your bank account or other personal information. Or a link to an amazing offer, one that is too good to be true, designed to lead you to a fake website controlled by fraudsters.

Remember that Commercial Bank will never ask you for your personal account information or login details through email, text messages or social media.

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